Service Pricing. Hourly Rate: $110.00 per hour. Service Minimum: $55.00. Inspection/Estimate fee: $55.00. Materials: Current pricing set by Tharo. Exchange program Pricing:Service ContractsRental Printers: $300.00 for a 4″ printerAbove pricing is for a three (3) week rental period.
UPS RED freight charge included for the shipment of the rental to you. The rental printer must be returned to Tharo Systems UPS Ground, freight prepaid and insured.Additional Charges. Box and packing: $45.00 – $65.00. Printers received for repair with insufficient, non-manufacturer boxes will be repackaged before shipping back to the customer. If Tharo Systems incurs a charge-back fee from UPS, FedEx or any other collect freight company, a $25.00 fee will be added to the invoice total in addition to any freight charges and charge-back fees. Charge-back fees can be assessed by freight companies for, but are not limited to, the following reasons: incorrect collect account number, incorrect shipping address, (collect) accounts in bad standing, and business closures/shipment refusals.All prices subject to change without notice. The original printer warranty period for Tharo H400, H+ and T Series printers is 2 years from the date of shipment by THARO SYSTEMS.
The original printer warranty period for Tharo H600 and V Series printers is 1 year from the date of shipment by THARO SYSTEMS. The original applicator warranty period is 1 year from the date of shipment by THARO SYSTEMS.Expendable and/or consumable items or parts are not covered under this warranty. This warranty does not cover equipment or parts that have been misused, altered, neglected, handled carelessly or used for purposes other than those for which they were manufactured.
Procedures for Returning your Printer for Repair:. Contact the Tharo Systems to trouble shoot the problem and verify that the problem is not based on operator error. Once it has been determined the printer needs service, a Tharo Systems technician will ask you to provide the following information: The printer serial number, the Contact person, the Company name, the correct phone and e-mail for this transaction. Alternatively, you may fill in the online.
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You will then be issued an RMA number ( return merchandise authorization). Mark this RMA number clearly on the carton and return the unit freight prepaid to Tharo Systems. Tharo Systems will notify you by phone or email of the charges when the repair is completed and the printer is ready to be returned to you. If the transaction is handled directly with a company that has not previously established payment terms with Tharo Systems, the payment options are COD, prepayment by Company Check, Visa or MasterCard.